seeing you for you.

If you go by a first name other than the one on your eligible Citi card, follow the steps below to update your profile.

Being seen is the beginning of everything. That's why we're giving our transgender and non-binary customers the choice to update their eligible Citi-branded consumer credit and debit cards to match who they are.

We stand for trans equality

Believing in growth and progress for all includes growth and progress for trans and non-binary people, too. Citi is a trans-affirmative brand and we will proudly continue the fight for trans and non-binary equality.

Pam Habner she/her/hers
Head of Citi U.S. Branded Cards & Lending
Diversity Chair of Personal Banking & Wealth Management

A card that matches you

How to change your first name on your credit card to your preferred name.

• 1 Log in to your Citi-branded credit card account. (If you have multiple accounts please call the number on the back of your card.)
• 2 Under Profile, go to Contact Information.
• 3 Click Use a Preferred First Name, enter the first name you go by and click save. We will try to use this name on our communications to you, however, Citi will continue to use your legal first name for certain communications. Additionally, Citi may ask for your legal name for identity verification purposes.

How to change your first name on your debit card to your preferred name.

• 1 Please call Citi Customer Service on the back of your debit card to request a new card with a preferred first name on it.
• OR
• 2 Request to update your preferred first name on your debit card at a local Citi branch.

Your Citi card is a great medium to start saying, 'Hey, I am this person. Here's my card.' Sarah she/her/hers
Citi colleague

For the love of seeing you for you. For the love of progress℠.

Citi's committed to helping drive an equitable and inclusive culture. That's why we've announced a new feature that will enable our transgender and non-binary customers to use the name that reflects who they truly are.

We're with you all the way

Explore the issues faced by transgender and non-binary people and their allies.

VIA LIFE AND MONEY BY CITI

The Power and Importance of Name and Identity

Learn from a Citi employee about the importance and power of identity and names of transgender people.

VIA LIFE AND MONEY BY CITI

10 Tips for Allies of Transgender People

Learn how to be an ally to transgender people.

We're committed to help drive an equitable and inclusive culture. That's why we've worked with Mastercard on their True Name™ feature, which allows existing card customers to update their chosen first name on eligible cards.

FAQs Frequently asked questions on how to change your name

• How can I start using the name I go by on my eligible Citi consumer cards?

To update your first name to a preferred name on your eligible consumer credit card, access your Profile through your Citi Mobile App or Citi Online. URL: https://online.citi.com. If you have multiple accounts, please call the number on the back of your card. If you would like to update a preferred name on your Citi consumer debit card, please access your Profile through Citi Online, visit your local Citi branch, or call the number on the back of your card.

Citi consumer credit card customers can request a new card with their preferred name on it through their Profile on Citi Online and by calling Citi Customer Service. Citi consumer debit card customers can call Citi Customer Service or visit their local Citi branch to request a new card with a preferred first name on it. Customers that hold multiple eligible Citi-branded credit cards should call Customer Service to request new cards. Please dial the number on the back of your card for assistance.

If you have a first name that you prefer we use when speaking to you, we suggest using that name. There are some basic guidelines that you must follow. For example, profane names, numbers, certain symbols, and otherwise offensive language are not allowed. The maximum number of characters is 11.

You can use the name you go by on most of your Citi-branded consumer credit and debit cards issued in the US and its territories. This service is available for existing cardmembers only; you cannot request this change at account-opening. Some cards are excluded (see below). Most Citi consumer credit cards that display the Mastercard or Visa marks are eligible to have the first name on the card changed. However, there are some credit cards that are not eligible: Small Business, Corporate, Professional, Shell | Fuel Rewards ® Mastercard ® , L.L.Bean ® Mastercard ® , My Best Buy ® Visa ® Card, Shop Your Way Mastercard ® , The Brooks Brothers Platinum Mastercard ® , Meijer Mastercard ® and Wayfair Mastercard ® . Credit cards that display the American Express mark are also not eligible. This change does not alter the name on your account. Most Citi consumer debit cardholders are eligible to have the first name on the card changed. International Personal Bank, Citibank Private Bank, and Citi Business account customers are not eligible to have the first name on the card changed. Customers who hold multiple Citi-branded cards must call Customer Service to request new cards. Please dial the number on the back of your card for assistance. Citi consumer debit card customers can also visit their local Citi branch to update their preferred first name.

Your replacement card will arrive in the next 4-7 Business Days. As a Citi customer, you can track the status of your replacement card online.